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Personal Data and Cookies charter

PERSONAL DATA AND COOKIES CHARTER

Welcome to TotalEnergies in Canada website.
The Personal Data and Cookies Charter (hereinafter “Charter”) aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data. 
Total Canada Inc. is the « data controller » with responsibility for personal data processing on totalenergies.ca. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When visiting totalenergies.ca you may need to provide us with personal data such as (ex: your job, business or profession, such as your name, name of the position held or title, business address, business phone number or business email address, etc.) in order to use the services available and to allow us to handle your information requests:

  • Provide optimal operation of our websites (ex: Security, ergonomics, choice of language and saving your shopping cart);
  • Provides a better understanding of the use and performance of our site in order to improve our services; Optimize your browsing experience
  • Provide technical assistance and respond to user requests;
  • Comply with our legal obligations relating to the provision of our websites, apps and Services;
  • Manage your participation in our events, contests, sweepstakes, games or promotions;

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. 

2. Recipient of the data

In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies Group subsidiaries and one or more partners, independent distributors or subcontractors: AT Internet, TotalEnergies company, Drupal and more.

3. Data Security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

4. Cookies management

A cookie is a file which enables a website to save information relating to your computer’s browsing of the totalenergies.ca to make your visits to the website smoother.
Cookies are text files that are stored on your computer’s browser. They allow access to various information about you. Some of them belong to the publisher of the totalenergies.ca (First party) and some to third parties.

The table below details each cookie on the totalenergies.ca.

We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on totalenergies.ca.

List of technical and functional cookies on TotalEnergies website:
These are cookies exempted from consent, they are mandatory and allow the proper functioning of the site.
 

Type of cookie Name of cookie Purpose of the cookie Provider Length
Technical and functional cookies Site (has_js) Contains information on the browsing session and allows the user to access the site. Drupal Deleted at the end of navigation

Technical and functional cookies

Drupal.tableDrag.showWeight

Drupal’s cookie configuration

Drupal

1 year

Technical and functional cookies

authorized_config

Allows you to find out which services have been refused or accepted by the user. The name of this cookie is configurable in BO and may have a different name on some sites.

RGPD

1 year

Technical and functional cookies

hs_opt_out

Cookie in case the hubspot service is not accepted

hubspot

Expired on january 1th 2100

Technical and functional cookies

utag_main, utag_main_*,

tealium_segment, utag_env_*

These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system.

Tealium

13 months

Technical and functional cookies

_fbp

These cookies can be added to the acceptance of the 'facebook' service.
Present on the 4Biz code but no visibility on the value or life span

Facebook

undetermin ed
Technical and functional cookies CONSENTMGR Cookie added to cookie banner acceptance Drupal 1 year
Technical and functional cookies webform-* Cookie added to form submission Drupal 1 year
Technical and functional cookies Welcome_popup_display Cookie created at the closing of the welcome popup Drupal/TWF Business Splash Screen module Deleted at the end of navigation
Technical and functional cookies preferred language Cookie for recording the language chosen by the user. Drupal 1 year

 

List of optional cookies/likely to be used on our site:
Suggested by third parties

Type of cookie Name of cookie Purpose of the cookie Provider Length
Cf referential   __unam Cookie offered by ShareThis to activate content sharing ShareThis 9 months
Cf referential

__stdlxmap

Cookie offered by ShareThis to activate content sharing ShareThis 7 days
Cf referential

__stgmap

Cookie offered by ShareThis to activate content sharing ShareThis 7 days
Cf referential

__stid

Cookie offered by ShareThis to activate content sharing

ShareThis 24 hours
Cf referential

__uset

Cookie offered by ShareThis to activate content sharing

ShareThis 24 hours
Cf referential

STPC

Cookie offered by ShareThis to activate content sharing

ShareThis 24 hours
Cf referential _trossion Allows displaying of offers adapted to the interests of the user Doubleclick.net 1 year et 1 month

 

     on the internet (doubleclick.net)    
Cf referential _troRUID Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) Doubleclick.net 6 months
Cf referential sshs, loc et uvc Addthis cookies allow the sharing of content on social networks such as Facebook, Twitter, Instagram. Addthis 13 monts
Cf referential _troSYNC Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) doubleclick.net 6 months
Cf referential _kuid_ First party cookie belonging to the DMP salesforce enabling data’users collection. Salesforce 13 months
Cf referential ABTasty Contains data relating to AB Tasty campaigns. AB Tasty 13 months
Cf referential getaquote In a Find My Product form, save the user's entries. The activation of the cookie only occurs after the consent. Drupal 1 year

 

Statistical cookies:
It is possible to have several cookies for the same publisher.

Type of cookie Name of cookie Purpose of the cookie Provider Length
Statistical cookies _ga Cookie used by Google Universal Analytics, allowing user identification Google Universal Analytics 1 year
 

 

through a unique ID generated randomly    
Statistical cookies

_gid

Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly Google Universal Analytics 24h
Statistical cookies

_utma

Cookie used by Google Analytics to identify a visitor

Google Analytics 13 months
Statistical cookies _utmz

Cookie used by Google Analytics to identify the entry point of the visitor on the website, the device, the campaign (if configured through a tracker or AdWords) and the search request

Google Analytics 6 months
Statistical cookies

xtant

Cookie set by AT Internet (Analytics) containing a technical value linked to the management of identified visitors.
Used by AT Internet

AT Internet 6 months
Statistical cookies xtat Cookie placed by AT Internet (Analytics) containing a textual identifier of the visitor. Used by AT Internet AT Internet 6 months
Statistical cookies xtvrn Cookie set by AT Internet (Analytics) listing the numsites (unique identifier of the site) encountered by the visitor. Used by AT Internet AT Internet 6 months
Statistical cookies atuserid Cookie set by AT Internet (Analytics) to identify visitors to first-party cookie sites (nb. Cookie that does not use a different domain name from the site). Used by AT Internet AT Internet 1 year 1 day
Statistical cookies atidvisitor Cookie set by AT Internet (Analytics) to record the numsites (unique identifiers of a site) seen by the visitor and storage of the visitor's identifiers. Used by AT Internet AT Internet 6 months

 

Social media cookies:

Type of cookie Name of cookie Purpose of the cookie Provider Length
Social media Brainsonic Submitted by Damdy to record the use of a video Damdy Time of session

 

How to withdraw your consent?
On your first connection to totalenergies.ca, you will be asked to give your consent to the use of non-essentials cookies and/or to make setting. If you subsequently wish to reconsider your choices, you can display the cookies settings here (insert hyperlink to the cookies settings).
 
To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS…). 

5. Your rights & contact

In accordance with current regulations, you have the right to access, correct, delete your data, and you can also request a restriction of processing. 

To exercise your rights and question us about your personal data processing, you can contact [email protected] and/or at Marketing & Communications department of Total Canada Inc., 220 Lafleur ave., Lasalle, QC, Canada H8R 4C9.

If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.